Returns, Replacement & Refund Policy
Last updated: 21 October 2026
7-Day Replacement Guarantee
If your kit arrives with a manufacturing defect, is damaged in transit, or has missing components, we will replace the affected item free of charge. Please raise a request within 7 days of delivery.
How to request a replacement
- Raise a ticket on our Help & Track page or WhatsApp us with your Order ID.
- Share clear photos/videos of the issue (an unboxing video helps us resolve transit damage faster).
- Once approved, we arrange a pickup or guide you to ship the item back, and dispatch the replacement after inspection.
Not covered
- Damage caused by using a third-party or incorrect power adapter, water exposure, incorrect wiring, or physical misuse.
- LED strips that have been cut, soldered or modified other than at the marked cut lines.
- Change-of-mind returns after the product has been used.
Order cancellation
You can cancel an order before it is dispatched by contacting us with your Order ID. The amount paid online will be refunded in full. Orders that have already been dispatched cannot be cancelled, but are covered by the replacement guarantee above.
Cash on Delivery advance
The COD advance is refunded in full if we cancel the order or cannot deliver to your PIN code. If a COD parcel is refused at the door without a valid reason, the advance may be retained to cover two-way shipping costs.
Refund timelines
Approved refunds are issued to the original payment method (UPI, card, net banking or wallet) through our payment partner Cashfree, usually within 5–7 business days. Your bank may take a few additional days to reflect the credit.
If money was deducted but your order shows as unpaid, the payment is usually confirmed within minutes; otherwise it is automatically reversed by your bank. Contact us with your Order ID if you need help.