Customer Care
We're here to help with your smart lighting orders and setups.
Track Your Order
Enter the Order ID from your confirmation page/email and the phone number you ordered with.
Need Assistance?
Direct Support
Support Online
Support Hours: Mon–Sat, 10:00 AM – 8:00 PM
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Raise a Support Ticket
Support FAQs
How long does shipping take?
Standard delivery takes 3–5 business days depending on your location within India. You can track your order above once it has been dispatched.
How does Cash on Delivery work?
Choose "Cash on Delivery" at checkout and pay a small advance online to confirm your booking. Pay the remaining amount to the delivery partner when your kit arrives.
Money was deducted but the order shows unpaid. What now?
Don't worry — bank confirmations can take a few minutes. Our system re-checks pending payments automatically. If it still shows unpaid after 30 minutes, WhatsApp us your Order ID and we will sort it out. Failed payments are refunded to your account by your bank automatically.
What is your return & replacement policy?
We offer a hassle-free 7-Day Replacement Guarantee for any manufacturing defects or transit damage. Simply raise a ticket using the form above with your Order ID, and our team will arrange a free replacement. Read the full policy.
Can I use a third-party power adapter?
We highly recommend using only the factory-provided power adapter. Using third-party adapters with incorrect voltage/amperage can permanently damage the RGBIC LEDs and will void the warranty.
My lights are stuck on one color, what should I do?
This is usually a sync issue. Check the connections between the strip and controller to ensure they are tight, and try resetting the hub.